Terms and Conditions

Version 2.0 — Last updated: April 30, 2026

Acceptance: By creating an account or using Rezervatio.AI, you confirm that you have read, understood and accept these Terms together with the Privacy Policy, Cookie Policy and, for B2B customers, the Data Processing Agreement (DPA).

1. General Information

The Rezervatio.AI platform is operated by QUANTEMI S.R.L.

Company identification details:

These Terms constitute a legal agreement between the User (the legal entity or authorized natural person using the Platform) and Rezervatio. By creating an account or using the services in any way, you confirm that you have read, understood and accepted these Terms in their entirety.

2. Definitions

• "Platform" — the Rezervatio.AI web application, including the dashboard, the AI voice agent, the Rezervatio Book mobile app, the APIs and all associated functionality, accessible at rezervatio.ai.
• "User" / "Customer" — any authorized natural person or legal entity who creates an account on the platform for the purpose of using the services for their business.
• "End Customer" — a natural person who contacts the User's business by telephone and interacts with the AI voice agent, in their capacity as data subject under GDPR.
• "Book User" — a natural person who creates an account in the Rezervatio Book mobile app to make reservations directly, in their capacity as data subject under GDPR.
• "Subscription" — the service plan chosen by the User, with the associated features and limitations.
• "AI Agent" / "Voice Assistant" — the artificial intelligence system that handles telephone calls, configured per the User's settings.
• "Minutes" — the unit of measurement of AI voice agent usage, calculated based on the duration of processed calls.
• "Account" — the user account created on the platform, protected by authentication credentials.
• "Organization" — the logical entity within the platform that groups the configurations, data and members of a business.

3. Eligibility and Account Creation

3.1 Eligibility Requirements

• You are at least 18 years old and have full legal capacity
• You act in a professional capacity (B2B) — the platform is not intended for individual consumers
• You have legal authority to accept these Terms on behalf of the entity you represent
• You are not on any international sanctions list

3.2 Minimum Age and End Customers

The Rezervatio.AI platform is intended exclusively for professional users (B2B), legal entities or authorized natural persons, aged at least 18. Users of the Rezervatio Book mobile app must also be at least 18 years old.

Regarding callers (End Customers): The User (business) is responsible for ensuring it does not intentionally collect data from persons under 16 years of age through the Platform, without the consent of the holder of parental authority, in accordance with Art. 8 GDPR and Art. 8 of Romanian Law no. 190/2018.

Registration obligations

• Provide accurate, complete and up-to-date information at registration
• Maintain the confidentiality of access credentials (email, password)
• Immediately notify Rezervatio at privacy@rezervatio.ai in case of any unauthorized use of the account
• Do not create multiple accounts for the same business without prior approval

You are fully responsible for all activities conducted under your account.

4. Description of Services

4.1 Main functionality

Rezervatio.AI offers the following main services:

• 24/7 AI voice agent — automatically answers the business's telephone calls, in the configured language(s) (Romanian, English, German)
• Automated reservation management — creation, modification, cancellation, availability checking
• Management dashboard — web interface for viewing and administering reservations, configurations, statistics
• Rezervatio Book mobile app — self-service reservations made directly by end customers
• In-app messaging between the customer and the business, tied to a reservation
• Notification system — automated emails for confirmation, cancellation and modification of reservations
• Custom configuration — setting up schedule, zones, tables/seats, agent messages, closure periods
• Reports and statistics — aggregated data on service usage and reservation activity

4.2 Usage limits

Plan limits, including available AI minutes and enabled functions, are displayed before purchase and in the account. The Customer must not circumvent technical limits or use the Service unlawfully, abusively or fraudulently.

4.3 Service availability

The services are provided "as is" and "as available". Rezervatio uses reasonable efforts to ensure continuous operation, but does not guarantee 100% availability.

5. Plans, Prices and Payments

5.1 Fees

Current subscription fees are published at rezervatio.ai/en/pricing. Fee changes affecting active subscriptions will be notified at least 30 days in advance and do not affect a period already paid for.

5.2 Payment methods

Payments are processed by the payment provider displayed at checkout. Rezervatio.AI does not store complete payment-card numbers.

5.3 Billing

Billing follows the monthly or annual cycle selected by the Customer. Prices and applicable VAT are shown before purchase. The Customer is responsible for providing accurate billing details.

5.4 Free trial

The Service includes a 14-day free trial with no card required. A paid subscription must be activated to continue using paid functions after the trial expires.

5.5 Cancellation and refunds

The Customer may cancel renewal at any time. Unless mandatory law or the offer displayed at purchase provides otherwise, fees already charged for a commenced billing period are not refundable.

5.6 Non-payment

If a subscription remains unpaid after the paid period ends, the Service may be suspended following a 7-day grace period and prior notices. Customer data is retained for 30 days for reactivation. If the account is not reactivated, it is deleted and data is anonymised in accordance with the Privacy Policy.

6. Rezervatio's Obligations

Rezervatio undertakes to:

• Provide the services in accordance with the specifications of the chosen plan
• Use reasonable efforts to maintain a high availability of the service
• Notify Users in advance before planned maintenance that may affect the service
• Implement appropriate technical and organizational measures for data protection (Art. 32 GDPR)
• Respond to support requests within a reasonable timeframe
• Inform Users in case of security incidents that affect their data

Any specific availability target or service-level commitment applies only when expressly included in the selected plan or a separately signed agreement.

7. Customer obligations

The Customer shall provide accurate information, keep accounts and access credentials secure, configure schedules and services correctly, use the Service lawfully, inform callers and end customers as required, and comply with data-protection, consumer-protection and sector-specific rules applicable to its business. The Customer must not misuse the Service, interfere with its security, submit unlawful content or use the AI agent to deceive callers.

8. Warranties and limitation of liability

8.1 Limited warranties

The Rezervatio.AI platform is provided "as is" and "as available", without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

Specifically, Rezervatio does not guarantee:

• That the AI agent will correctly understand and process 100% of telephone requests
• Uninterrupted service availability
• Compatibility with all telephone systems or telecommunications operators
• That the results or data provided will always be complete or accurate

The User accepts that artificial intelligence technology has inherent limitations and that it is the User's responsibility to verify reservations and data processed through the platform.

8.2 Limitation of liability

Rezervatio is not liable for:

• Direct or indirect financial losses resulting from AI agent errors in understanding or processing requests
• Lost reservations due to temporary service unavailability, telecommunications networks, or third-party providers
• The content of conversations between the AI agent and End Customers
• Improper use of the platform by the User or members of their organization
• Damage caused by force majeure (natural disasters, large-scale cyberattacks, major outages of infrastructure providers)

To the extent permitted by law, Rezervatio.AI's total liability to the Customer for claims relating to the Service, whether in contract, tort or otherwise, is limited to the amount paid by the Customer during the 12 months preceding the event giving rise to the claim, or EUR 100 if the Customer used only the free plan or trial.

8.3 Exclusions

The limitations above do not apply to wilful misconduct, gross negligence or where applicable law does not permit such limitation.

9. Intellectual Property

9.1 Our rights

All intellectual property rights in the platform, source code, design, the “Rezervatio.AI” brand, algorithms, documentation and technology belong exclusively to QUANTEMI S.R.L.

9.2 Licence granted to the Customer

The Customer receives a limited, non-exclusive, non-transferable and revocable licence to use the platform for the duration of the active subscription. Copying, modifying, distributing, reverse engineering, decompiling or creating derivative works from the platform is prohibited except where mandatory law provides otherwise.

9.3 Customer rights in its data

The Customer retains its rights in the data it uploads or generates through the Service, subject to data subjects' rights and applicable law. Data may be exported through the available platform functions or by request in a structured format.

10. Suspension and Termination

The User may cancel the subscription at any time from the platform dashboard. Rezervatio reserves the right to suspend or terminate accounts that violate these Terms, applicable law or third-party rights.

The detailed conditions regarding:

• Suspension timelines in case of non-payment
• Refund policy
• Data export grace period
• Data retention and deletion timelines after termination

These matters are governed by section 5, the Privacy Policy and the conditions displayed and accepted when the subscription is purchased.

11. Force Majeure

Neither party shall be liable for failure to perform obligations caused by force majeure events, defined as any external, unforeseeable, absolutely insurmountable and unavoidable circumstance, including: natural disasters, pandemics, war, acts of terrorism, large-scale cyberattacks, decisions of public authorities, major outages of internet or telecommunications infrastructure providers.

12. Severability

If any provision of these Terms is declared null or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The affected provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

13. Amendments to the Terms

We reserve the right to modify these Terms. Changes will be communicated as follows:

• Minor changes (clarifications, corrections): publication on the website, without individual notification
• Significant changes (rights, obligations): email notification at least 30 days before taking effect

Continued use of the service after the changes take effect constitutes acceptance of the new Terms. If you do not agree, you have the right to terminate the contract before the changes take effect.

14. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and the Data Processing Agreement (DPA) applicable to B2B customers, constitute the entire agreement between the Customer and Rezervatio.AI regarding use of the Service and supersede prior understandings relating to that subject.

Clauses relating to intellectual property, indemnification, limitation of liability and confidentiality survive termination of the contract.

15. AI disclosure (Art. 50 EU AI Act)

The AI voice agent always discloses that it is an AI system at the beginning of the conversation, in accordance with Art. 50 of EU Regulation 2024/1689 (EU AI Act) on transparency of interactions with AI systems. The User agrees not to modify or disable this disclosure.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Romania. Any dispute arising from or in connection with these Terms shall be settled amicably. In the absence of an amicable settlement within 30 days, the dispute shall be referred to the competent courts of Romania.

17. Data Processing Agreement (B2B)

Where Rezervatio.AI processes end-customer personal data on behalf of a business Customer, the Data Processing Agreement applies and forms an integral part of the contractual relationship.

18. Contact